SONNY T. NGUYEN

Richardson, TX 75082 | 214-435-1317 | sonny.nguyen45@gmail.com

 

 

SUMMARY OF QUALIFICATIONS

 

A proven professional with 15+ years of experience in telecommunications devoted to planning, design, integration, proof of concept (PoC), certification, and management support of large-scale customer solutions and LAN/MAN/WAN data/voice networks.  Strong expertise in evaluating new technologies and developing innovative solutions for global companies seeking efficiency and revenue growth.  Strategic thinker able to see the big picture and develop new ideas that drive efficiencies and gain differentiation.  Great passion for driving business success through integrity, creativity, hard work, knowledge, and teamwork.

 

TECHNICAL SUMMARY

 

Verizon Products/Services:Advanced Communications (VoIP, UC&C, IP Contact Center),

Cloud and Data Center, Global Networks (Ethernet, Public and Private IP – MPLS, Secure Cloud Interconnect (SCI), 4G LTE

Private Network), Internet of Thing (IoT), Machine-to-Machine,

Mobility, Network Security, Network Management System (NMS)

Networking Technologies:PPP, FR, ATM, Ethernet, MPLS, IPVPN, 3G EVDO and 4G LTE,

VoIP, UC&C, Software Defined Networking (SDN), NFV, SD-WAN - Cisco iWAN, Viptela, VDI, IPv4/IPv6, IP Multicast             

 

Network Protocols:TCP/UDP/IP, RTP, RTCP, SNMP, DHCP, DNS, SMTP, FTP

RIP, EIGRP, OSPF, IS-IS, BGP, H.323, SIP, ISDN/PRI/CAS

IPSec, EzVPN, DMVPN, GETVPN, NHRP, HSRP, VRRP,GLBP

 

Network Equipment:Cisco routers and switches, Juniper routers and switches, Adtran,

Riverbed, Viptela routers, controllers, and management systems

 

Test Equipment:Spirent Test Center, Abacus VoIP Test Set, Qualisystem                                                                       CloudShell, Ixia - IxChariot, IxLoad, SolarWinds, FIREBERD

 

Virtualization Platforms:HP and Cisco UCS servers, VMware, Red Hat, Linux,

Windows servers 2008 and 2012, Active Directory

 

EMPLOYMENT HISTORY

 

·          Verizon/WorldCom/MCI7/97 – 12/15

·          Naval Undersea Warfare Center5/87 – 7/97

 

EDUCATION

·          Bachelor of Science in EEOld Dominion University, VA

SONNY T. NGUYEN

Richardson, TX 75082 | 214-435-1317 | sonny.nguyen45@gmail.com

 

 

WORK EXPERIENCE

 

VERIZON/MCIWORLDCOM/MCI, Richardson – TX                7/1997 to 12/2015

Technical Lead, Advisory Engineer, Network Engineer

Managed a multi-million dollar Global Presales Customer Technology Center focused on development, design, proof of concept (PoC), implementation and management support of advanced technology solutions deployed by Verizon and its global enterprise customers.  These efforts resulted in approximately $350M - $500M of yearly revenue to Verizon’s bottom line.

 

·              Responsible for architecting network designs and PoC evaluation of 700 customer network solutions involved with Verizon’s products/services and emerging technologies (Ethernet, Private/Public IP, Wireless, Security, Cloud, Data Center, VoIP/UC&C, SDN/SD-WAN)

·              Led hundreds of customer engagements in identifying their technical requirements and business drivers; reviewing customer AS-IS and TO-BE architecture (i.e. architecture maps and network diagrams); presenting market/business challenges and opportunities enabled by emerging technologies, and demonstrating values of Verizon proposed solution.

·              Led a highly skilled and diverse team of both engineering and program management professionals (PhD, MSEE, BSEE, CCIE, CCNP, CCNA, PMP certified) in assisting Sales Executives and Solution Architects to build trust and credibility with customers through consultative design engagements and solution/technology PoC demonstrations

·              Managed a production testing facility that has 300+ ‘live’ circuits in support of customer testing efforts.  Responsible for all aspects of maintenance/upgrade of the lab infrastructure

·              In-depth knowledge of Verizon’s products and services, including core network architecture designs and technologies (Ethernet, Private IP – MPLS, Public IP, Satellite VSAT, Secure Gateway, Wireless 3G/4G Public/Private Network, VoIP and UC&C, Managed Security Services, Secure Cloud Interconnect, Cloud, IoT, Mobility, etc.)

·              In-depth knowledge LAN/WLAN/MAN/WAN technologies by designing and conducting end-to-end PoC testing of several hundreds of complex customer network solutions

·              Conducted hands-on PoC testing of thousands of customer use-cases/test-cases involving Service Interoperability, Performance, CoS/QoS, IP Multicast, DiffServ Markings, Failover and Recovery, Network Convergence, Network Security (IDS, IPS, DDoS) and Firewall, IP Routing, Voice/Video Quality, Protocol Compliance, and Network Management

·              In-depth knowledge and hands-on experience with a broad range of networking protocols and technologies (i.e. IPv4, IPv6, TCP/UDP/IP, RTP, RTCP, SNMP, RIP, EIGRP, OSPF, BGP, WLAN – Cisco Meraki, Ethernet, PPP, FR, ATM, MPLS, IPSec, EzVPN, DMVPN, GET VPN, NHRP, HSRP, VRRP, GLBP, NAT/PAT, SIP, H.323, ISDN, PRI, CAS, etc.)

·              Worked with IoT Product team to develop designs and perform PoC tests for the Internet of Things (IoT) solutions (i.e. Grid Wide Utility, Supply Chain Management, Intelligent Video)

·              Experienced in Verizon SDN/SD-WAN products using Cisco iWAN and Viptela solutions

·              Built virtualized HP and Cisco UCS servers with VMware (vSphere), Red Hat, Linux, Windows servers 2008 and 2012, Active Directory for IoT and Cloud based projects

·              Designed and configured Wi-Fi for Business (WLAN) solution using Cisco Meraki products

SONNY T. NGUYEN

Richardson, TX 75082 | 214-435-1317 | sonny.nguyen45@gmail.com

 

 

WORK EXPERIENCE (Cont’d)

 

·              Performed a comprehensive baseline evaluation of voice quality assessment (Subjective and Objective using PESQ as MOS equivalent score) of Verizon’s offered VoIP services

·              Proficient in configuring and certifying vendors’ routers/switches (i.e. Cisco 819, ISR G1, G2, and G3 series routers, Cisco Call Manager and UCS servers, Juniper, Riverbed, etc.)

·              Proficient in configuring vendors’ test equipment such as Spirent Test Center, Abacus, Agilent VoIP test set, Ixia Chariot, IxLoad, Ixia Network Emulators, SolarWinds, etc.

·              Excellent skills in troubleshooting and solving network problems, which resulted in savings of numerous large accounts for Verizon ($100M+) and restoring customer confidence

·              Developed and co-authored more than 10,000 pages of design and test documentation, including PPT presentations, white papers, design documents, test and evaluation reports

·              Conducted hundreds of lab tours, technical briefings, and product demonstrations

·              Provided training to 800+ Verizon’s Solution Architects on newly offered products/services

·              Led transformation initiatives through increased automation and ‘Self-Service’ options using QualiSystems (QS) CloudShell automation, which reduced test lead time by 3 weeks

·              Designed and implemented fully automated lab infrastructure using Layer 1 MRV softswitch and QS CloudShell automation, improved test cycle by 20% and test productivity by 22%

·              Completed two Verizon Lean Six Sigma (VLSS) initiatives for eliminating non-productive work in the organization, which resulted in labor cost savings of $110,000 annually

·              Directed and managed a $2 million-dollar production lab relocation and renovation project

·              Knowledgeable of Verizon’s provisioning and network management systems

·              Created synergies with cross-departmental teams in design and testing collaboration, which resulted in reducing product development cycle by 4-6 months

·              Achieved strategic partnerships with key vendors, which resulted in savings of $3M

·              Designed, certified, and supported the production deployment of MCI ATM core switches

 

NAVAL UNDERSEA WARFARE CENTERMay 1987 - July 1997

Electronic Engineer

Led the testing efforts of the Navy Fast-Attack Submarine’s ATM network prototype:

·              Developed test concepts, methodologies, and system/network evaluation criteria

·              Demonstrated interoperability between subsystems connected to the ATM core network

·              Evaluated ATM basic and advanced functionality such as Broadcast and IP Multicast capability, PVC/SVC configuration, Shaping/Policing, QoS, and network management

 

Support a test team involved in test and evaluation of submarine’s sonar systems:

·              Developed detailed test procedures and specification documents to test sonar systems

·              Conducted laboratory and field certification of the sonar systems

·              Conducted investigations to identify, assess, and correct unique integration problems

·              Designed and built a working prototype of an Automatic Underwater Ranging Device. The device prototype was successfully used on several Sea Trials

1